Return Policy

Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Need to Return a Product?

To return a product to CRI-SIL Silicone Technologies, LLC, you will need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at support@crisil-silicones.com or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-800-290-9192
Monday – Friday: 8 a.m. – 5 p.m. ET
By e-mail: support@crisil-silicones.com

We’ll need the following information to authorize your return:

  • Your Original Purchase Order (if applicable)
  • Product Number
  • Lot Number
  • Nature of the problem

In general, CRI-SIL Silicone Technologies, LLC accepts returns on material from customers within 30 days. However, we reserve the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

  • Future product purchases

Send your return via CRI-SIL’s chosen freight carrier to the address below:

CRI-SIL SILICONE TECHNOLOGIES, LLC
359 HILL ST.
BIDDEFORD, ME 04005
USA