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Satisfying our customers
is a business philosophy that we respect,
practice, and emphasize in our business.
Need to Return a product?
To return a product to
CRI-SIL Silicone Technologies, LLC,
you'll need to request a Return Merchandise
Authorization (RMA) number. This can be
done by contacting our service department
at
support@crisil-silicones.com,
or by telephone.
NO returns of any type will
be accepted without an RMA.
To request an RMA:
By phone: 1-800-290-9192
Monday - Friday: 8 a.m. - 5 p.m. ET
By e-mail:
support@crisil-silicones.com
We'll need the following information
to authorize your return:
- Customer name
- Your Original Purchase Order (if
applicable)
- Product Number
- Lot Number
- Nature of the problem
In general, CRI-SIL
Silicone Technologies, LLC
accepts returns on material from
customers within
30
days. However we, reserves the right to authorize
product returns beyond 30 days from the
invoice date. IF the product is accepted
after 30 days, credit will be issued toward
one of the following:
-
FUTURE PRODUCT PURCHASES
-
FULL
CASH REFUND
-
SEND YOUR RETURN
VIA A COURIER THAT WILL BE CHOSEN BY
US TO THE ADDRESS BELOW:
-
CRI-SIL SILICONE TECHNOLOGIES,
LLC
359 HILL ST.
BIDDEFORD, ME 04005
USA
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