Standard customer order survey questions


Company Name     
E-mail
Phone
Website

1) Are you having any problem with a CRI-SIL competitor or their material? If so, would you consider allowing CRI-SIL providing an offset?
yes   no
Comments


2) What is your biggest typical challenge regarding silicone rubber? Would you consider allowing CRI-SIL to assist?
yes   no
Comments


3) Do you receive your orders from CRI-SIL on the dates you were promised?
yes    no
Comments


4) Are you typically promised your original requested ship date?
yes    no
Comments


5) Do you receive your order acknowledgements in a timely fashion?
yes    no
Comments


6) Do you consistently receive all your material in satisfactory condition and with all associated documentation?
yes    no
Comments


7) Are you satisfied with the communication between CRI-SIL (i.e. Customer service, technical, quality) and you; the customer. If not, what was the problem?
yes    no
Comments


8) Does the material you ordered process as expected? If not what would you change?
yes    no
Comments


How would you rate your overall experience with CRI-SIL on a scale of 1 to 5? (5 being excellent and 1 being poor)


Would you order from us again?
yes     no
Comments


9) What could we do to be a better supplier?
Comments


Additional comment

Survey completed by:

Name    
Date