|
Dear Clients,
Welcome to the September Newsletter! In August we completed a customer satisfaction survey
and I mentioned CRI-SIL would announce the winner of the drawing for a new Apple iTouch IPOD™
as well as publish the survey results. I'm proud to announce we have a
winner! Congratulations goes to Ms. Paulete Teixeira, a buyer for
Trelleborg Sealing Solutions! She was presented the iTouch IPOD™
by Mr. Robert Stevens, region representative, on September 29th, 2009. We
appreciate her effort in helping us improve our business and our overall
customer satisfaction. Here are the results of the survey:
Results of survey:
1. Did you receive your order on
the date you were promised? - 84% responded "Yes."
2. Were you promised your original requested ship date? - 96%
responded "Yes."
3. Did you receive your order acknowledgment in a
timely fashion? - 100% responded "Yes."
4. Did you receive your material in satisfactory condition? - 96%
responded "Yes."
5. Did you receive all of your
documentation with your order? - 98% responded "Yes."
6. Are you satisfied with the communication between you and CRI-SIL -
98% responded "Yes."
7. Would you
order from CRI-SIL again? - 100% responded "Yes."
8. Percentage of customers that responded to the survey - 34%.
Many thanks to our customers that responded. The results of the survey
were positive but they also revealed we still have work to do! Our goal is
to use these numbers as a baseline and improve in each of the categories
that fell under 100%.
CRI-SIL has already implemented changes based on the feedback! For
example, to improve on time delivery (question number one), CRI-SIL hired
two new operators and created a position that works solely to improve
scheduling. We're already seeing a dramatic improvement. Again, thank you
for your help
HOW CAN CRI-SIL HELP MAKE YOUR BUSINESS MORE
PROFITABLE?
Go Green! There are many ways to save or make money while
reducing your overall energy consumption. CRI-SIL is committed to
employing as many of these tactics as possible. As a manufacturer,
it can be difficult to efficiently dispose of waste products in an
environmentally friendly manner. It's often quicker and easier to put
trash in the dumpster and forget about it. Some of the things that CRI-SIL
has done to reduce it's carbon footprint actually saves us money. Some
things even produce a revenue stream!
-
All paper and cardboard material is crushed, bailed,
and sold to a recycling facility - estimated annual income - $1700
-
All steel 55-Gallon waste drums are sold to a local
recycler - estimated annual income - $6800
-
By removing steel drums, paper, and cardboard from
our dumpster, we have reduced our waste stream by over 83%. By
reducing the amount of money we spent on waste removal, we are
increasing bottom line revenue and helping to reduce the amount of
material that would normally be sent to a landfill.
-
By replacing all the metal halide lighting fixtures
located in the production department with new, high efficiency
fluorescent fixtures we have realized a 35% savings in the amount of
money spent on lighting. Additionally, the state of Maine helps offset
the cost of installing energy efficient devices.
-
By replacing DC motors and drive units on our
production equipment, we have been able to incorporate "soft starts"
which decrease amperage spikes when the equipment is energized.
-
By replacing an aging gas fired heating system
on the production floor with a new, high efficiency natural gas
burner, we have been able to reduce money spent on heating by 15%.
-
By replacing our glycol chiller with a new, high
efficiency model, we reduced our cooling energy consumption by over
30%.
If you have any questions on what you can do to save
money while reducing your energy consumption, feel free to contact us. We
would be more than happy to share with you what we have learned.
TECHNICAL TIP
DID YOU KNOW:
When designing a silicone mold, the type of
plating you choose will often determine whether your finished parts end up
perfect or problematic.
When molding various silicone
compounds using a traditional steel mold that has an un-plated surface, it
may become necessary to use additional amounts of mold release to properly
pull the part from the mold. The additional mold release can cause a
multitude of issues, including, but is not limited to, mold fouling, flow
lines, and air entrapment.
By utilizing electroless nickel plating on your molds, you may be able
to eliminate the afore mentioned problems in addition to saving money
on mold release. Additional money savings may be realized through
scrap reduction.
For more information on this topic, email our
Technical Manager, Matt Caldwell at
mcaldwell@crisil-silicones.com
 |
DO YOU
KNOW THIS PERSON?
Alan Edgar - Plant Engineer. Everything that CRI-SIL
produces is a direct result of his efforts. From maintaining all
the production, lab and office machinery to design and fabrication
of automation equipment - Alan does it all. He is also the person
responsible for the majority of our "Go Green" initiatives that I
mentioned earlier. Alan has been with us since 1997 and he
has been instrumental to our overall success. His diverse skill
set is the perfect compliment to CRI-SIL's growing needs. Much of
his ingenuity was acquired while serving all over the world
in the Merchant Marines. Welding, electrical, plumbing, design,
fabrication, and of course his positive attitude add up to make him one
of the most important members of our team! If you would like to
contact "Al" please email him at
aedgar@crisil-silicones.com. |
If there is anything I can do for you, please do not hesitate to
contact me at mcstevens@crisil-silicones.com
or (800) 290-9192 extension 229. I would be more than happy to assist
you in any of your endeavors.
Here's to a great 2009!
Best Regards,
Mark C. Stevens
Sales & Marketing Manager
CRI-SIL, LLC
Work: 800-290-9192
x229
Cell: 207-590-8206
To
unsubscribe click here and put the word REMOVE in the subject line
BACK
|
